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HSBC diverts poor callers abroad

Home  Mar, 2007

HSBC diverts poor callers abroad - Britain's biggest bank is diverting poorer customers foreign call centres while more profitable clients are dealt with UK London drives up house prices - Average prices are contunuing rise, but outside capital's catchment area interest rate rises have slowed property market



HSBC diverts poor callers abroad  [03/26/2007 01:17 PM]
Britain's biggest bank is diverting poorer customers to foreign call centres while more profitable clients are dealt with in the UK
London drives up house prices  [03/26/2007 01:17 PM]
Average prices are contunuing to rise, but outside the capital's catchment area interest rate rises have slowed the property market
Market report: Monday latest  [03/26/2007 01:17 PM]
10.45:Shares in Whitbread raced up to record highs today after the leisure group confirmed last week's report it had received approaches for its David Lloyd fitness chain
Cost of moving triples to £9,500  [03/26/2007 01:17 PM]
The cost of moving home has more than tripled over the past decade - creating a vicious circle where a lack of supply pushes prices up further
US tycoon has Gunners in takeover sights  [03/26/2007 01:17 PM]
Speculation was growing today that Arsenal are to become the latest football club to be bought by an American tycoon
£1.9m conman adviser jailed  [03/26/2007 01:17 PM]
A Leicester-based independent financial adviser who stole £1.9m from clients been jailed for five years
One in ten hit by web fraud  [03/26/2007 01:17 PM]
One in ten internet users have been a victim of online fraud in the past year, losing an average of nearly £900 each
102-year-old takes out 25-year mortgage  [03/26/2007 01:17 PM]
A man of 102 has been given a 25-year interest-only, buy-to-let mortgage for £200,000
£5bn Taylor-Wimpey tie-up boosts builders  [03/26/2007 01:17 PM]
Shares in the British house construction industry were on fire today, after George Wimpey and Taylor Woodrow announced a £5.5bn merger over the weekend
A global role for EU will help Britain  [03/26/2007 01:17 PM]
Monday view:The 50th anniversary of the the Treaty of Rome provoked mixed emotions for some in Britain - But by any objective measure the EU has been an extraordinary success
A-Z of the sunday newspapers  [03/26/2007 01:17 PM]
Here's our summary of what the business papers are reporting from the financial world this Sunday
How I ripped off TV quiz viewers  [03/26/2007 01:17 PM]
A former television quiz presenter reveals the shocking underhand tricks used to con viewers into spending hundreds of pounds
BA ready for Spanish raid  [03/26/2007 01:17 PM]
British Airways is prepared to launch a £2.4bn bid for Iberia, its Madrid-based partner airline
Norwich Union's Indian disaster  [03/26/2007 01:17 PM]
Norwich Union has unearthed massive shortcomings in its Indian call centres, including exposing customers to potential fraud
Brown struggles to hit his own targets  [03/26/2007 01:17 PM]
Gordon Brown has one of the worst records in Whitehall for hitting his own efficiency targets, it emerged in last week's Budget
Drivers fined in insurance record chaos  [03/26/2007 01:17 PM]
Thousands of motorists are being accused of driving without insurance because their underwriters are too slow in updating records
Rivals call for Royal Mail to slash charges  [03/26/2007 01:17 PM]
Royal Mail could be forced by the industry regulator to cut the price of delivering rivals' letters for the 'final mile' - a move it claims could be crippling
Virgin faces probe over Pipex deal  [03/26/2007 01:17 PM]
Virgin Media is hot favourite to buy broadband company Pipex for about £470m, with a deal possible this week
Is Barclays merger about ego over profits?  [03/26/2007 01:17 PM]
City Analysis:Is the ABN Amro merger good business for Barclays, or the chief executive just trying to impress the in-laws? Simon Watkins reports
6.4m yet to claim bank charges  [03/26/2007 01:17 PM]
Millions who are entitled to a refund of unfair bank charges are failing to make a claim, with many fearing retaliation, according to a study
RBS force staff to take accounts  [03/26/2007 01:17 PM]
Royal Bank of Scotland has told staff they must take out one of the company's bank accounts or face disciplinary action
I don't believe your insurance claim  [03/26/2007 01:17 PM]
The ace investigator gives short shrift to an insurance claimant who he thinks his lying about a burglary
Gordon's neutral last hurrah  [03/26/2007 01:17 PM]
True to form Gordon Brown delivered a classic give and take Budget, says Financial Mail economics editor Dan Atkinson
Midas: Revamped Catlin set to expand  [03/26/2007 01:17 PM]
The Financial Mail's share tipster looks at insurance company Catlin Group and training business BPP
Shame of TV's tame watchdog  [03/26/2007 01:17 PM]
The Financial Mail on Sunday editor says that Ofcom should be tougher on TV companies that rip-off viewers
Tea, biscuits and some tough questions  [03/26/2007 01:17 PM]
Jeff Prestridge looks at the building society agm season and says members should be asking their boards some tough questions