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Banks using 'underhand' tactics

Home  Jan, 2007

Banks using 'underhand' tactics - Banks are employing 'underhand' tactics deter customers who challenge them over overdraft charges, leading consumer body claimed today Norwich Union call centre U-turn - In dramatic U-turn Norwich Union is switching call centre work back Britain, because workers India 'don't know what customer is talking about'



Banks using 'underhand' tactics  [01/28/2007 01:17 PM]
Banks are employing 'underhand' tactics to deter customers who challenge them over overdraft charges, a leading consumer body claimed today
Norwich Union call centre U-turn  [01/28/2007 01:17 PM]
In a dramatic U-turn Norwich Union is switching call centre work back to Britain, because workers in India 'don't know what the customer is talking about'
Market report: Friday close  [01/28/2007 01:17 PM]
17.00: Investors were calling Nasdaq's bluff today, as the clock ticked down on the final stages of the US suitor's £2.7bn offer
BA to pay strike-breakers £200  [01/28/2007 01:17 PM]
Exclusive:BA staff are being offered £200 a day to break a series of strikes threatening to bring holiday chaos for tens of thousands of passengers
Banks' £40bn profits record as debts soar  [01/28/2007 01:17 PM]
Bank profits are set to break the £40bn mark this year - a record that is sure to reignite criticism over the sector's earnings
Mortgage fee refunds ordered  [01/28/2007 01:17 PM]
Millions of borrowers could receive up to £200 each following a crackdown on unfair mortgage exit fees. We explain how to get yours back
New pension crisis on the cards  [01/28/2007 01:17 PM]
The legal battle over pension compensation is 'a high-stakes poker game' that could speed the closure of more final-salary schemes
Fast food fights back  [01/28/2007 01:17 PM]
Fast food firms are fighting back against the anti-junk food push. Our special report investigates the turnaround
Tesco's Trojan horse trick exposed in email  [01/28/2007 01:17 PM]
Tesco stands accused today of using ' dirty tricks' to increase its domination of the country's high streets
Future's bright for Manchester United  [01/28/2007 01:17 PM]
Manchester United are predicting 'dramatic growth' in their income over the next two years after seeing profits rise by £20m last year.
Mortgage demand plunges  [01/28/2007 01:17 PM]
The number of homeloans being approved tumbled to its lowest level in almost six years in December, new figures reveal
BMW sales hit a record high  [01/28/2007 01:17 PM]
German car maker BMW said today that sales hit a record high during 2006, boosted by new versions of its 3-Series models
Ford hit by a record £6.4bn loss  [01/28/2007 01:17 PM]
Car giant Ford crashed to a £6.4bn loss last year as sales went into reverse and it was hit with huge restructuring costs
Faint hope of BA peace deal  [01/28/2007 01:17 PM]
Last-ditch talks to avert the two-day British Airways strike offered a sliver of hope to thousands of passengers today
Branson bets on casino in China  [01/28/2007 01:17 PM]
Sir Richard Branson's Virgin Group is close to finalising a deal to open a £1.5bn casino and holiday resort in Macau
Fresh crackdown on loan sharks  [01/28/2007 01:17 PM]
The Government's clampdown on loan sharks will be extended throughout the country after Gordon Brown unveiled a fresh round of funding
Rush for council tax rebates  [01/28/2007 01:17 PM]
An investigation claiming many households are entitled to council tax rebates could spark a rush of claims - but it's not quite so straightforward
TV quiz tricks exposed by whistleblower  [01/28/2007 01:17 PM]
A former call operator for a major player in TV quizzes has revealed how answers were changed and phones left unanswered to wring money out of callers
Court blow for pension victims  [01/28/2007 01:17 PM]
More than 100,000 people who have lost their company pensions suffered a setback today at the European Court
PlayStation3 to cost £120 more than in US  [01/28/2007 01:17 PM]
Sony's much-delayed PlayStation 3 console will go on sale in Britain on 23 March with a price tag of £425: £120 more than in the US
Walsh requires a 'Plan B'  [01/28/2007 01:17 PM]
Willie Walsh is in danger of becoming the next Bob Ayling, unceremoniously dumped as chief executive of British Airways after a devastating strike
30 Second Guide To The World Economic Forum  [01/28/2007 01:17 PM]
The Daily Mails City team look at the annual talking shop on the Swiss slopes - Justifiable? Or just a junket?